Terrible waste of time

I am going to take ALL of my business elsewhere - was on a chat for an hour today to make sure my daughter could upgrade her phone by coordinating visits to an Xfinity Store in Chicago and Denver. Waste of time - perhaps the Denver associate wanted to get the comission so my daughter was told that SHE had to purchase the phone - I am DONE

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XfinityThomasC

Official Employee

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3.4K Messages

2 days ago

Hello, @user_aypf1u sorry to hear your attempt to assist your daughter with a phone purchase did not go as planned. We want to help. Can you share more of the details about what you requested so I understand your needs?

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user_aypf1u

Visitor

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2 Messages

I took the time to chat with a real person online amd was told that our conversation was noted - when my daughter went to her store in Denver and I was going to my store in Chicago, she was.told that I would have to order the phone - have it sent to me and then send to her...on my account, it indicated a free upgrade. She went to Best Buy to get the phone and I am going to change to AT&T. We could have face timed and took the time to actually go to the store - so now you have lost her business and will be losing mine - pretty pathetic

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2 days ago

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XfinityJohnG

Official Employee

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2.9K Messages

I am very sorry to hear about that experience. We would have been happy to get that order set up through here for you. If we can be of any other assistance feel free to reach out here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_aypf1u

Terrible waste of time

XfinityThomasC

user_aypf1u

XfinityJohnG

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