Skip to main content

    Support

    Offers

U
user_jh392a
1st Topic
1st Like

2 Messages

Thursday, December 12th, 2024 6:58 PM

Terrible

I am very disappointed with the mobile. They do not care about their customers once you become a customer. I have paid my bill on time every month and have paid off 2 phones and they still will not let me get new phones but took my money to sign up to get 2 phones in the beginning. Don’t do it, customer service is bad and no one wants to help. 

Question

 • 

Updated 

4 months ago

19

1

XfinityRoberto

Official Employee

 • 

1.6K Messages

4 months ago

Hello and welcome to Comcast! I am sorry to hear you have had a horrible experience with our mobile team. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

2

0

user_jh392a

2 Messages

All this and no one still replies to my concerns. 

Like

Reply

4 months ago

XfinityRichard

Official Employee

 • 

1.7K Messages

Hi there, @user_jh392a I'm very sorry for the trouble you are having trying to get assistance with your Xfinity Mobile concerns. Please send us a DM with your full first and last name along with your full service address so that we can get you taken care.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here