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user_6x86ah
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Thursday, April 3rd, 2025

Texts Don't Go Through Send or Receive

I'm consistently having issues with texts, coming or going, that either don't go through or are extremely delayed (2 days in one instance).  I see this is a regular problem.  I too switched from another carrier and never had this issue.  Was that a mistake?  Can you fix?

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20 days ago

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DreamSayerZ

Problem Solver

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892 Messages

6 months ago

@user_6x86ah  What is the make/model of your phone? Try restarting your phone, verify that you have network coverage (bars), or resetting your network settings. Also confirm that your phone number is set as the default in the messages app to send/receive.

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user_6x86ah

2 Messages

an S24plus.  The weird thing, is it's random.  It doesn't happen all the time.  What I do notice is if I try to resend a message, it sometimes will convert an RCS to either an SMS or MMS, depending.  

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6 months ago

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XfinitySeth

Official Employee

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546 Messages

Hey there @user_6x86ah. I wanted to check in to see if you're still experiencing these issues with sending and receiving text messages? If the issues is still occurring, I want to help in any way we can!
Were you able to attempt any of the steps @DreamSayerZ suggested such as resetting your network settings? This can often fix a lot of similar issues with text messages or calls.

You're also welcome to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. After that, we'll be able to look into this even further for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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6 months ago

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XfinityMarcus

Official Employee

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1.9K Messages

6 months ago

user_6x86ah thank you for using the Xfinity Community Forums page to let us know of the concerns you have experienced with texts not being sent or received. Have you already attempted the steps that @DreamSayerZ suggested?

 

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user_tr50a

Regular Visitor

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23 Messages

20 days ago

I just had a problem with text messages not being delivered. It only impacted group texts for 2 groups, and the messages were delivered 5 and 7 days later, respectively. I can see message on both my iPad and iPhone and the delayed messages came through on both at the same time so it probably isn't a device related issue.

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