Visitor
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1 Message
The customer service couldn’t be worse if it was their goal
I just typed a long message about my recent unbelievably horrible experience, and to my complete NON surprise, when I tried to post the message it erased. Now I’ll file a complaint with the FCC.
XfinitySeth
Official Employee
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546 Messages
24 days ago
Hey there user_x6vjeg 👋 I appreciate you being part of our community with your posts, and know above all else we want to help with any service issues or poor experiences you've had! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to help 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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