the new cell phone that was supposed to arrive

On October 9, we met with Audra at the Xfinity Store on Wetmore Road. My wife ordered a new cell phone as per your promotion. Audra assured us it would arrive soon. It is November 17 and no new cell phone. We cannot reach Audra . Please clarify.

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user_1ab9kx

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4 days ago

Please update the necessary information so the customer knows what's going on!

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XfinityFrank

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1.8K Messages

Hi there, @user_1ab9kx! Thanks for reaching out to us here on the Community Forum. Sorry to hear your wife did not receive the phone yet. We can check on the status. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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2 days ago

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user_1ab9kx

the new cell phone that was supposed to arrive

user_1ab9kx

XfinityFrank

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