They took my phone and did not credit me. It’s been six months!

In March, I traded in my iPhone 12 mini. It was through straight talk so no contract Xfinity took it was supposed to credit me. It’s been six months. I haven’t seen not one dollar no credit I can’t get any answers. I go up there that I can’t tell me nothing can’t get anybody on the phone. I called the assurance place they keep putting me off. I want my phone back!!! Can somebody please help me

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

2.4K Messages

16 hours ago

user_9e2dt8 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're still waiting for your trade-in value. Please send a Direct Message with your full name and address. We'll be happy to investigate this further. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Devices

user_9e2dt8

They took my phone and did not credit me. It’s been six months!

XfinityBenjaminM

New to the Community?