1 Message
Thieves!
They charged me for 2 phones and I only have 1 phone on the line. Over paid $583.24 and they will not return my money. Same phone, same imei, same number. One says deactivated, the other works. I have screen shots of the device(s) and of the payments made. I brought it to their attention and a ticket was opened. But was rejected. Even when I proved I was paying twice for the same phone. Now an s23+ cost me not $1000 but $1583.24 so far because of the double charge. I would never recommend xfinity to anyone!
XfinityKrista
Official Employee
•
1.5K Messages
19 days ago
Hello @user_a4usbq, thank you for taking the time to reach out on social media. I understand your concern with the charges, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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