Ticket help

user_pvngxv Thank you so much for stopping in for help with this ticket. We would be happy to review the details of the ticket for you to see what it was submitted for. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.