@user_8j2m3 You should try unplugging your modem for a minute, then plug back in to see if that fixes. If not, I recommend that you check the Xfinity app to confirm if there might still be outages on the phone service, or to get support.
Thank you for reaching out to us @user_8j2m3! We’re glad to here your internet was restored. I see @DreamSayerZ shared some helpful troubleshooting tips, thank you!
Have you had a chance to unplug the modem for a full minute since the interruption? This will help refresh the signal being sent to the modem. Our Xfinity app is also able to send troubleshooting signals to the modem.
DreamSayerZ
Problem Solver
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988 Messages
22 days ago
@user_8j2m3 You should try unplugging your modem for a minute, then plug back in to see if that fixes. If not, I recommend that you check the Xfinity app to confirm if there might still be outages on the phone service, or to get support.
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XfinityAldrik
Official Employee
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2.5K Messages
21 days ago
Thank you for reaching out to us @user_8j2m3! We’re glad to here your internet was restored. I see @DreamSayerZ shared some helpful troubleshooting tips, thank you!
Have you had a chance to unplug the modem for a full minute since the interruption? This will help refresh the signal being sent to the modem. Our Xfinity app is also able to send troubleshooting signals to the modem.
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