Visitor
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2 Posts
Trade in help!!
I am experiencing an issue with my trade-in. I sent three phones on February 26th, and it appears they may not arrive on time, if at all. I received an email confirming that two of the phones had shipped, but I did not receive an email regarding the third. My USPS receipt indicates that all three are currently in transit, but they seem to be stalled. I am concerned about receiving my credits and would appreciate it if this matter could be escalated to the escalation team for review and assistance. I have followed all the required steps for the trade-in process.
XfinityKei
Official Employee
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2.3K Posts
15 days ago
@user_6kchiv Your concerns are valid. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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