1 Message
Trade In Label?
Hello,
I upgraded both devices on my account online which included trading in my old devices. I have not received the email with the trade in label and per support I need to go into the store to have it printed out. The store referred me back to support line. I do not have the option to print the label via the Xfinity app nor via the Xfinity web account page. Please help!
XfinityJeniece
Official Employee
•
3K Messages
4 months ago
Hey there, user_07veiy, thanks for reaching out through Xfinity Forums regarding your trade-ins. We would be happy to help with checking on the status. Congrats on your recent upgrade as I know how exciting it is to get a new device!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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