Visitor
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2 Messages
Trade in lost in transit
I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a procedure in place for situations like this. I did everything as instructed and now I'm stuck paying full price for the device and no longer have the previous device. I've escalated with the post office as well. I wouldn't have traded in my old device if I weren't going to receive any credits.
XfinityBradM
Official Employee
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1.3K Messages
3 months ago
Hey there, @user_abk0f4. Thank you for allowing us the opportunity to assist you with this Xfinity Mobile trade-in issue. We see your DM already and will continue the interaction there.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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user_abk0f4
Visitor
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2 Messages
26 days ago
I need mobile executive team intervention.I shipped the device with an Xfinity label. The tracking now shows lost and I’m not receiving the credits. Xfinity told me to contact USPS and file a police report. USPS is stating insurance only goes to $100.
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