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user_niri3
1st Topic

2 Messages

Friday, January 3rd, 2025 9:31 PM

Trade in not creadited

I sent two trade-in phones to Assurant address (per the label). But only one phone recived and no track of second phone. I tried calling xfinity multiple times and not able trace it. I am unsuccessful reaching Assurant and there is no right phone number to reach them. I have reached dead end and dont know what else to try :(  i am loosing $1000 on.. I need help.

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1 day ago

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user_mpkkc8

4 Messages

9 days ago

you are not alone. xfinity mobile trade in process is scam.  I sent my phone in Oct. I received credit once and now everymonth i need to call. I am all in for Class action suite. Xfinity services are just pain for consumers.

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girishcarol

Visitor

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1 Message

4 days ago

I have same issue Assurant picked up phone from USPS on October 12 at 9.02 am but I have not received monthly credit yet. I have contacted customer service still not any action.

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XfinityShawn

Official Employee

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1.2K Messages

 

girishcarol Our team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_niri3

2 Messages

@Xfinity Support  i sent direct message and i didnt get any answers.

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1 day ago

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user_lxg1h1

1 Message

2 days ago

I shipped two iphone 13 pro in two shipping boxes per instruction. One was received and i received full credit. The second USPS tracking is still showing in transit... 

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