Visitor
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3 Messages
Trade in Shipping label link not working
I recently upgraded to the iPhone 17 pro max and selected the option to trade in my previous device. I received an email with a link to print a label however the link just goes to a blank page. I would appreciate any assistance that can be provided, thank you.
XfinityJoe
Official Employee
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1K Messages
13 days ago
Good morning @user_MJ919 we would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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XfinityJustinC
Official Employee
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1.7K Messages
13 days ago
@user_MJ919 thank you for sending the direct message, I was able to locate that and will follow up with you there to help with getting a label for the trade in device.
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