Trade In Shipping Label

@XfinityFrank​ that is a link to return a phone, what about trading it in. My emailed label is blank.

Thanks for letting us know you're also experiencing issues with trying to get your return label user_0cfe2r. My team is here to help and would be more than happy to further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@crowedge77​ 

The store told me they couldn’t do anything. So I called customer service back again and was relentless and I kind of felt bad because I was very firm, but I wasn’t getting off the phone until I had an answer. Apparently you can log into your Xfinity account on the internet NOT in the app… And then you go to billing if you scroll down there should be a section called shipping or orders, its at the bottom. Find the order for the new phone and within that screen, there’s a button to click To get the trade-in label. Why nobody on God‘s green earth could explain this to me before I wasted several hours and got very irate. I have no idea.

@user_0cfe2r​ thanks for the info! But on my end I don’t see that section in my billing section. 

I tried a live chat again and even they are getting errors on their end when trying to print the labels. 

I was told the store can print them somehow. I will go this weekend and see but it makes no sense why the stores can magically print them and nobody else can print them.