Visitor
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1 Message
trade in
Hi, I recently ordered a mobile line and bought a new iphone with an iphone 14 pro phone as a trade-in. However the trade in credit has not been applied to my account and there is no update of the trade-in phone receipt. When I checked the usps site with the tracking number, i could not find any update after certain point. Now I am worried about the trade in credit for no fault of mine. I want someone to look into this urgently.
XfinityAlfonso
Official Employee
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2.2K Messages
2 days ago
Good evening user_9ztf14 thanks so much for taking the time to reach us here via our Xfinity Forums! We fully understand the frustrations with delays in your trade-in credit, and we're happy to help however we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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