Visitor
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2 Messages
Trade-in device shipped with USPS is not moving and I'm worried about losing trade-in credit
Hello, I shipped my trade-in device (iPhone 16) with the USPS shipping label provided but looking at the tracking number I see that it has not moved since Friday 10/09. I tried to drop it off at a Xfinity store as your website says and customer support on the phone told me I could do but the store said that wasn't true and I could only ship it. Now I'm worried about the package being stuck/lost in transit and not getting the full $724 credit for my trade-in device that's in excellent condition applied to my account even though I sent it within the correct timeframe. I have pictures of the device I took while packaging with the USPS label provided by xfinity. As well of proof of drop-off at the post office with the tracking number. Can you please help me with this issue?
DreamSayerZ
Problem Solver
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1.1K Messages
11 days ago
Monday was a holiday. That would cause the package not moving. I would check again today.
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XfinityDemitrius
Official Employee
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3.1K Messages
9 days ago
Hey @user_hp607y, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules. Please visit our main forums page, find the correct thread and post a new question and a member of our team will respond as soon as possible.
We checked the tracking number that was provided and show movement with the package. We recommend waiting for delivery and processing can take an additional 1-2 weeks. The shipment was most likely delayed due to the holidays.
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