2 Messages
Tradein device
Hello,
I recently joined the xfinity wifi, after the customer support mentioned there are having special deals for adding mobile lines and for tradein device. So I took two lines with xfinity mobile and planned to upgrade my device to s25 ultra. At that time customer support mentioned we can do the tradein anytime before march18th.
So from last two days I am talking with customer support to tradein my device, now the customer support is asking me to add another new line to get the 1000 dollars tradein offer.
I added two lines less than a month before now they are mentioning to add on more line to get the tradein offer.
I need to raise this compliant to higher officials, I need to know the procedure for raising the complaint.
XfinityVianney
Official Employee
•
2.1K Messages
18 days ago
Hello, thank you for reaching out. I can certainly help review your concern regarding the trade-in offer. Here at Forums, we are a full-service team, so you've come to the right place for help. I ask that you please send a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0