3 Messages
Trade-In issues
I keep getting an email telling me to turn off FindMy or my trade in will be canceled. FindMy is turned off, nobody in the chat speaks proper English and understands how to help me and I cannot get a hold of anybody on the phone. I feel like I am being scammed, I need somebody to look into this!!
XfinityNatalie
Official Employee
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373 Messages
9 days ago
Greetings, u/KussyPoo86! We appreciate you swinging by our XFINITY Community forum. We do take security matters very seriously. Rest assured, you have reached the right team to investigate this issue. It may be possible that these emails are phishing emails, as there have been other reports similar to this issue. Have you attempted to report these emails received by following the steps here at https://spa.xfinity.com/help/email-abuse?faq=report-spam-email?
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