Trade-in Return Label Link Not Working

Wow, that’s frustrating. Sounds exactly like what I’m dealing with too. I can’t believe they can’t just resend a simple return label, especially when the whole trade-in credit depends on it. The idea of having to go to an Xfinity Store just to print a label feels ridiculous. Please let us know if it actually works when you try—this whole process shouldn’t be this hard.

I’m having the same issue on my end. Trying to speak with Xfinity customer care and they are trying to find a solution…

The support team on Reddit was able to help me. I had to reach out to them directly with a direct message and they were able to escalate it and email me the labels.

https://www.reddit.com/r/Comcast_Xfinity

Good afternoon user_6kna0n. Did you still need some assistance with this?

i need assistance with the same thing. please help me get my label.

@Jimwil2000​ I had the same issue, web chat and phone chat were not very useful. Finally I logged into my xfinity mobile account (xfinity.com/mobile) and printed it from there, go to devices and there should be a link to your trade-in and it'll generate the return label.

Thank you this worked!

Awesome it worked - Wow I can't believe how incompetent their support is. Talked to 6!!! so called customer service reps. One even said wow $700 trade in is not possible. Then I got a 10 cents!!!!! discount for whatever reason. So I am videotaping packing my phone - I already had it verified at store 3 days ago that it is in PERFECT condition. Rarely used and always in case. I wouldn't have traded it in if it wasn't 100% sure I get $700 off. 

@Jimwil2000 Thanks for adding to the post. What happens when you try to print out a label? 

Amazing this worked, thank you!

@x6i7mjx9q​ Yes. Do this.This worked. Thank you.. The email with a "Download Shipping Label" link didn't work for me. Nowhere in the email does it mention this as an alternative. But this worked. Thank you!

@x6i7mjx9q​ 

THANKS!!

@x6i7mjx9q​ I tried this but in my case there was no link under “devices”. After fiddling around for quite a bit I tried to unlock my line (some safety feature) and then the link suddenly appeared. Posting in case someone has the same issue.

@weirdcatlady1969​ https://forums.xfinity.com/conversations/devices/tradein-return-label-link-not-working/68d343f79af7100b51a105ef?commentId=68dbf3c2506b3f45c4fff8c3

After calling 6 times I all the sudden got email with a FedEx label. I also got into my account as suggested under devices and could download a USPS label. I chose to use tue FedEx label. Already dropped it off with receipt. Now let's hope everything goes smooth and they dont' [Edited: "Language"] me out of the $700 credit. 

@XfinityThomasA​ We will see - I have everything documented and videotaped. My phone was received on 10/06 and still says waiting shipment plus I got a bill for next billing cycle with full charge for installment. If I get charged I will file an official complaint for deceptive business tactics. I already talked to customer service and nothing they can do. NOt sure if I ever want to deal wtih Xfinity again

@user_15viqz Thank you for connecting with us about your trade-in issues. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.