Trade-in

I traded in my iPhone 12 for an iPhone 15.
This time I paid full price for the iPhone 15.
How will the trade-in money be refunded?

I was told I would hear from them later, but no one has contacted me.

Responses

XfinityThomasC

Official Employee

•

2.4K Messages

9 months ago

Hello, @user_2zg7q7 You can review this support article https://www.xfinity.com/mobile/support/article/trade-in-old-phone to gather answers on our trade-in process.

0

C

cirsaw

7 Messages

4 months ago

File a complaint with FCC and BBB. I was told for months different things and none of them happened.

1

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XfinityKrista

Official Employee

•

1.5K Messages

Hello @cirsaw, thank you for taking the time to reach out on social media. I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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4 months ago

0

Devices

user_2zg7q7

Trade-in

XfinityThomasC

cirsaw

XfinityKrista

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