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2 Messages

Sunday, August 23rd, 2026 2:14 PM

Transfer mobile lines with device credits

If I transfer couple of Xfinity mobile lines with device credits connected to one Xfinity home internet to another Xfinity home internet, do I lose my device credits? 

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Problem Solver

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1.1K Messages

4 days ago

Yes, transferring your Xfinity Mobile lines to a different Xfinity account results in the original lines being canceled. This action triggers the remaining balance of the Device Payment Plan (DPP) to become due, and you will lose any remaining monthly device promo credits. It's important to ensure that both accounts meet the necessary requirements for the transfer to proceed smoothly.

For more details see:

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