Visitor

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2 Messages

Thursday, August 28th, 2025

True Cost if the pixel 8

I was offered a pixel 8 for free as a backup phone on a second line,  it seemed fine until the phone arrived.  the phone has. ever worked properly and now does t work at all,  i don't know if its a glitch in the software or just a horribly made phone but it's useless and belongs in the bin.  problem is, it isn't truly free and I owe $320 if I cancel early yet the phone is only valued at $125.  So how do I get rid of this horrible phone without paying an extra $200?  I feel like the miserable experience of paying for over a year and not having a useable phone should be punishment enough.

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Official Employee

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99 Messages

14 hours ago

Good morning @JohnnyInGeorgia, and thanks for posting on the Xfinity Forums, I hope you are having a good day. I am sorry to hear about the experiences that you are having with the Pixel 8 phone, we are on our phones so much that it is important to be able to enjoy that experience. You have reached the right team that can take a look at this issue and see what can be done. What are the issues you are having with the device?  

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