Trying to unlock Xfinity moto g pure

Hi,

The Moto G pure seems to be locked to Xfinity sim cards, using a different provider sim card is asking for a unlock code to be entered.

I had called into Xfinity support earlier and they had updated there systems to unlock it, but is still locked.

I would like to get an actual unlock code that I can manually enter.

Thanks

@user_o6mli1 In this case we do not actually provide an unlock code it does have to be unlocked by our Xfinity mobile department. Do you know if the phone qualifies for unlock? I have attached a link with the requirements here.Phone unlock policy

Yes, its been a few years and the phone has been paid off a while ago.

Stuck on on #2 step..

1. Insert a new SIM card into the phone.
2. The phone asks for a network unlock code.

@user_o6mli1 Thank you for that information, Please go ahead and send us a direct message so I can look into this further for you. 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

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