Unable to access email with third-party tools overseas

I have Comcast POP3 email and access it on a macbook pro and iphone. Both devices have worked flawlessly for over a year sending/receiving emails from my comcast/xfinity account. However when I travel overseas, they fail to authenticate (typically get wrong password error). I can get around this by using a VPN but this is predictablly inconvenient. WHY does Xfinity email authentication fail EVERY TIME I travel overseas?

Responses

XfinityPeterH

Official Employee

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1.5K Messages

1 month ago

user_c2ea09 This is a security measure to make sure that your email isn't accessed by someone who might be trying to gain access.

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user_c2ea09

Visitor

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2 Messages

I'm all for security but what would be the proper way to have access to comcast email when traveling overseas using a 3rd party tool? Clearly, there must be a way to do this securly and conveniently (ie using 3rd party app). Using the web version is like using an abacus - unacceptable. Thanks for your help!

1 month ago

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XfinityMichaelC

Official Employee

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4.1K Messages

We understand where you are coming from, but as you mentioned the VPN option is going to be the best way to access your email through a 3rd party client securely.

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1 month ago

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Unable to access email with third-party tools overseas

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