Visitor
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1 Message
Unable to register Samsung Galaxy ZFold7 IMEI
Hello,
I have an unlocked Samsung Fold that will not register on your network. IMEI 358910537129742. It says incompatible with network and customer service on the phone and at store was not helpful.
I have wasted a bunch of time on this phone, it needs escalation to Executive Care to be added/whitelisted/made compatible with your network. Phone is only 2-3 months old in my possession and I shouldn't have to but a new phone.
I am testing now to port all the businesses numbers over, 20-÷30. Please fix this IMEI or authorize a direct phone swap with a Fold 7 that will work so Comcast can get the business. We will subscribe for years and its this or TMobile and Starlink.
Thanks and please advise as to the repair/programming of this IMEI. Please fix ASAP.
Thanks,
Doug
XfinityJeffB
Official Employee
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201 Posts
16 hours ago
Hello Dsdodge21, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. I have seen a similar situation before, so I have to ask; if your phone an international model? I ask because in the prior instances, the customer bought an international model (it would make sense if you travel, and want to have the freedom of a more versatile phone). The problem there where we come in, is those models are not compatible with our network. Are you able to verify if that may be the case here as well?
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