Visitor
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1 Message
Unlock my old phone
I was just told via live chat that the unlocking of our old phone was a success. We have met all conditions for unlocking the phone [EDITED: Personal information]
• My phone has been activated for at least 60 days.
• The phone was paid in full.
• My Xfinity Mobile account does not have a past-due balance.
• My phone has not been reported lost, stolen, or involved in fraudulent activity.
Why am I now receiving an email (not 5 minutes after this same chat) telling me the request couldn't be completed? I do not have time to speak with a live chat agent for another 2 hours. Please fix this.
nycnftm2023
7 Messages
2 days ago
I spoke everyone at Xfinity. Every day for a week I speak to someone different. They are not going to unlock it. They say they will and someone from Xfinity will reply here, but it will never get done. Make sure you file a complaint with the FCC that does get their attention, someone will reach out to you, but the same thing will happen...nothing
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XfinityFrank
Official Employee
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1.7K Messages
7 hours ago
Hi there, @user_62ltln! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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nycnftm2023
7 Messages
7 hours ago
they tell you that on chat to get you off the chat and never will complete anything.
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