Visitor
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1 Message
UNLOCK MY PHONE
I HAVE BEEN REQUESTING SINCE SEPETMENT 2024. i HAVE RECIEVED 5 EMAILS TELLING ME IT IS UNLOCK. i TURN THE PHONE ON IT IS ASKING FOR A SIM CARD FROM XFINITY. lol
Visitor
•
1 Message
I HAVE BEEN REQUESTING SINCE SEPETMENT 2024. i HAVE RECIEVED 5 EMAILS TELLING ME IT IS UNLOCK. i TURN THE PHONE ON IT IS ASKING FOR A SIM CARD FROM XFINITY. lol
XfinityRaf
Official Employee
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922 Messages
21 days ago
Good afternoon @user_zzkqzx. If you could send our team a direct message with your full name and full address, we can look into why you are having issues unlocking your phone.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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