@DreamSayerZ BAHAHAHAHAHA! Respectfully, no it won't. It won't even be unlocked within 72 hours when requested for a phone that meets alllll their requirements.
I paid up front for an expensive Motorola phone. It took 5 hours before I could even activate it. I had to actually drive to an Xfinity store. But then I could not get any data. So I spent another 15 hours on the phone well they passed me from one Tech to another, and no joy. I decided to go back to my old carrier so I must unlock my phone. But they just informed me that I cannot do that for another 60 days. 60 days without a working cell phone. I wish I had never heard of Xfinity mobile
Firfy Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just had the exact same thing happened to me now my phone is locked and nobody can seem to figure out how to unlock it they just keep passing me around
This is not the expierence we want, user_peh216. Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_sre5b7 We can certainly help look into unlocking your device. Please send us a direct message with your full name and the address for the account to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
@user_bniww1 We are here to help! Can you tell me more about your concern? Does your device meet the requirements shown above but is still locked?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
Problem Solver
•
892 Messages
3 months ago
@user_sre5b7
Your phone will be unlocked automatically within up to 48 hours of being paid off.
Here are the other unlock requirements to be aware of:
If you believe you’ve met these requirements, but your phone is still locked, chat with Xfinity Assistant.
Reference; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
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XfinityMatthew
Official Employee
•
937 Messages
3 months ago
Hello @user_sre5b7 We can certainly help look into unlocking your device. Please send us a direct message with your full name and the address for the account to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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