Unlock my phone

@user_sre5b7 

Your phone will be unlocked automatically within up to 48 hours of being paid off.

Here are the other unlock requirements to be aware of:

• At least 60 days must pass since your phone was activated.
• Your Xfinity Mobile account cannot have a past-due balance.
• Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

If you believe you’ve met these requirements, but your phone is still locked, chat with Xfinity Assistant.

Reference; https://www.xfinity.com/support/articles/eligible-to-unlock-phone

Hello @user_sre5b7 We can certainly help look into unlocking your device. Please send us a direct message with your full name and the address for the account to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.