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Thursday, January 8th, 2026 9:26 AM

UNLOCK MY PHONE

Dear Xfinity Mobile Support Team,

I recently moved out of change from your network — Xfinity to another and I  returned my home internet equipment and I am not owning you. 

For my mobile service, I purchased a Motorola moto g stylus 5G (2024), Caramel Latte, 128GB, on an Unlimited plan and paid in full ($239.99) at the time of purchase. Now that I have moved, I would like to use a different SIM card in the phone. However, I am receiving an error message indicating that the device requires an unlock code.

I kindly request that you provide the unlock code so I can use my new SIM card.

Account/Contact Details:

Device: Motorola moto g stylus 5G (2024), Caramel Latte, 128GB

Status: Paid in Full

Please let me know if any further information is required.

Thank you for your assistance.

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