Xfinity support is a joke. I’ve been trying to get my phone unlocked for months after my BYOD unlocked device was replaced by Assurant with a device locked to Xfinity Mobile. Nobody knows what to do. I’ve gone to the Xfinity store, was told to contact Assurant, they said that Xfinity has to unlock it. Xfinity says they unlocked it and to wait 24 hrs. I’ve tried that 5 times now and it’s still locked.
DreamSayerZ
Problem Solver
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1.1K Messages
28 days ago
You can find steps to unlock your phone here.
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XfinityThomasA
Official Employee
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4K Messages
27 days ago
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user_ad57q5
Visitor
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3 Messages
24 days ago
Xfinity support is a joke. I’ve been trying to get my phone unlocked for months after my BYOD unlocked device was replaced by Assurant with a device locked to Xfinity Mobile. Nobody knows what to do. I’ve gone to the Xfinity store, was told to contact Assurant, they said that Xfinity has to unlock it. Xfinity says they unlocked it and to wait 24 hrs. I’ve tried that 5 times now and it’s still locked.
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