Visitor
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1 Message
Unlocking My Phones
I need an update on case #[EDITED: PERSONAL INFORMATION]. I was told sat my phones would be unlocked by yesterday and they are still locked.
Visitor
•
1 Message
I need an update on case #[EDITED: PERSONAL INFORMATION]. I was told sat my phones would be unlocked by yesterday and they are still locked.
XfinityFrank
Official Employee
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1.6K Messages
27 days ago
Hi there, @user_mrlxeu! Thanks for reaching out to us here on the Community Forum. We would be happy to check on the status of your request. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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