PaulinPA's profile

Visitor

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2 Messages

Saturday, April 26th, 2025 5:30 PM

Unrelenting efforts to get help and treated properly.

Explain to me why I can’t seem to get a break here. I’ve been with Comcast since it bought out Adelphia Cable. So the 14 year stent is a little deflated to me. Had several issues with phones costing me more money do to there companies decisions. Gift cards never received to bringing over numbers to save on phones. Always upgrading hoping the phone could make up for the [Edited: Language] cell service in my area. But needless to say this time has got me wanting to work night turn to get that fiber optics wire to me sooner. Box contains shipping papers and packing no phone. Been over 2 weeks already.

someone better step up soon and be concerned about who pays their bill and even paid for several of xfinitys mistakes under duress. Horrible customer service.

PaulinPa

Official Employee

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1.3K Messages

25 days ago

 

PaulinPA Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

@XfinityBrianH​,

Thank you for your offer to assist and as far as I know it’s being worked on via ECM. Trust me that doesn’t mean it will end in a reasonably fair conclusion. I have been treated like a fool. Not what it actually is. It’s the fact you are the only true high speed internet in the area. Things are changing though there finally bringing out fiber optics. 

PaulinPa

Official Employee

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1.3K Messages

@PaulinPA I appreciate the update of being assisted through an ECM ticket, I've had to open those for Xfinity Mobile concerns, and we do have access to check and follow along with those. Please let me know if you need me to check the status of the ticket.  

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