Visitor
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2 Messages
Unresolved trade in credits
It’s been past 2 months have not gotten my phone credits was supposed to get 1,100. Have called multiple times have opened multiple tickets still no resolution in sight. All I want is what was promised when I switched over to Xfinity. So far feels like you guys just took my phone and gave me nothing. I have provided IMEI numbers. Tracking info that you guys sent me label for. Not sure what else I can do to get my credits.
XfinityChelseaB
Official Employee
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2.1K Messages
19 days ago
Hello @user_zd1fvh, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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