Unresponsive Xfinity system and custom services

Hi there, User_2018! Thanks for reaching out here on the community forum about XFINITY Mobile. You mentioned that you moved. Let's see if we can figure out what is going on here. Are you still in an XFINITY serviceable area with home services?

Great,User_2018, thanks for being with us! When you attempt to use rewards, what happens? Also, what was the specific reason you were given regarding upgrading your phone? Usually, upgrades available after 12 months on eligible devices or 50% of your current device has been paid.

I have fully paid my previous devices. All these lines devices are also fully paid, these line are active since 2018-2019. I am paying my bill regularly. I moved to new location that’s only change has been made recently. 

since i moved to new place. Your system considering new line and giving me following message when apply

message :

You're over the number of lines you can have on device payment plans. For one or more lines, you'll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart.

Line and device payment plan eligibility:

- Up to 0 lines on device payment plans v

• Up to $0.00 on device payment plans v

I had call with them , I spent almost 90 mins , still there is no solution . Customer agent is not aware about your system. It was total waste 

If you don’t have any solution . Please let me know , I am thinking to switch internet and mobile to Verizon for better support services