Upgrade a device through the xfinity app is broken.

I’ve been trying for weeks to upgrade my phone through the xfinity app. At some point in the process each time, I get an error message and forced to start over. I keep hoping the next time I try someone will have fixed the app but it never works.

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XfinityDilary

Official Employee

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2.8K Messages

5 months ago

starlight2205 I'm sorry to hear you're having trouble upgrading your device through the Xfinity App. That’s certainly not the experience we want for you. The good news is, we’re here to help and can assist you with the upgrade process. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_vzy1cl

Visitor

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1 Message

17 days ago

Address is [Edited: "Personal Information"]. Phone [Edited: "Personal Information"]. I have lost ALL INTERNET CONNECTION since an upgrade was done last week. HELP!!!!!!’

(edited)

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starlight2205

Upgrade a device through the xfinity app is broken.

XfinityDilary

user_vzy1cl

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