Visitor
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1 Message
Upgrade device
My iPhone preorder was canceled because Xfinity couldn’t verify my identity. I completed the ID verification, but the order was still canceled. Can you check why the identity verification failed and help me place the order again?
XfinityNatalie
Official Employee
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1K Messages
2 hours ago
Greetings, user_rq5r27! Thanks for reaching out to our XFINITY Community forum with your preorder iPhone issue. Not to worry! You have reached the right team to look into this for you. To help you order this phone, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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