Visitor
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1 Message
Upgrade
I’ve been trying to upgrade my device for the last 3 years. I’ve called and been on chat for the matter SEVERAL times. I w even been told my issue would be escalated to a manager and I would get a call back. For some reason I’m not able to upgrade-they’ve told me something about my credit being on a different account?? They were supposed to move it—but it’s never moved
my other complaint is every time someone touches my account they do something wrong. I’ve been told I needed new lines to transfer service to a new address..
I just want to upgrade like I use to. I’ve been with the company for over 10 years-but according the last person who touched it said I’ve been with the company for 3
XfinityShawn
Official Employee
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1.9K Messages
3 hours ago
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