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My account says I’m eligible for an upgrade up to 4 lines both my watch and phone are paid off but xfinity will not honor my upgrade. It says I reached my limit I have up to $3000 spending and can’t use anything can’t talk to anyone and when I went in person it’s escalated but no resolution at this point I don’t want nothing to do with yall. Platinum member over 10 years of service and no one can help this is crazy

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XfinityBenny

Official Employee

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1.8K Messages

21 days ago

@user_6ky0f3 Thanks for letting us know. You may be able to use your phone as a trade in, and get up to $1300 off the latest phones. Find the newest deals here https://www.xfinity.com/learn/deals/mobile.

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user_6ky0f3

Visitor

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2 Messages

@XfinityBenny no I can’t maybe you should honor your contracts

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12 days ago

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XfinityDilary

Official Employee

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3.9K Messages

user_6ky0f3 I'm sorry! We'd like an opportunity to help review the account. We can check what other options may be available to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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10 days ago

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user_6ky0f3

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XfinityBenny

user_6ky0f3

XfinityDilary

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