Visitor
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2 Messages
Urgent: Incorrect Device Shipment – iPhone 17 Pro Max Replacement Needed
Hello,
My name is David. I ordered an iPhone 17 Pro Max but received a Galaxy A16 5G instead. I need help getting the correct device shipped to me.
Can you please confirm when the replacement will be sent and how long it will take to arrive?
Thank you,
David
XfinityRichard
Official Employee
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2.8K Messages
8 days ago
Hi there, @user_1sawl6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear the wrong phone was sent out to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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