Visitor
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2 Messages
Urgent: Trade-In Phones Detained by USPS (Deadlines Oct 29 & Nov 11) - Need Corporate Help
Both of my iPhone trade-ins were shipped using the prepaid labels Xfinity provided. On October 17, USPS officially detained the packages in Battle Ground, WA due to lithium-ion battery labeling issues.
Because Xfinity generated the labels listing Xfinity as both the sender and recipient, the USPS warning letters are being mailed to Xfinity corporate, not my home.
I have screenshots of the official USPS tracking showing the original acceptance scans well before my deadlines (the first is due October 29). Can an Official Employee please send me a Direct Message so I can privately share my tracking numbers and protect my promotional credits before the system automatically charges me?
XfinityFrank
Official Employee
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2.8K Messages
3 days ago
Hello, @user_iz239f. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble. We would be happy to assist with your device trade-in concern.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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