2 Messages
Video Doorbell Help
We didn't have a physical doorbell in our home. Also important to note, we do NOT have a chime box.
We ran a new wire to the front of the house to install the Xfinity doorbell.
It has the proper voltage, 18.8 volts at the wires. The transformer is the recommended voltage as well.
We get the doorbell hooked up, paired and on line just fine.
We ring the doorbell once and after that it goes black, the doorbell is dead and we can't bring it back on line.
We are on doorbell #2 with no idea on what the issue is.
Please someone help!
XfinityBenjaminM
Official Employee
•
1.6K Messages
10 months ago
@user_e5gywd Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your doorbell and we can certainly help you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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