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user_8656d7
1st Topic

Visitor

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3 Messages

Tuesday, August 12th, 2025

Visible voice mail

I can access my vouce mail manually by pressing 1 but can no longer see it on my samsung galaxy s22. I get a,message saying to contact xfinity which i did and was told the voice mail is set up and that i need to contact samsung since is their software. 

How do i get out of this loop and get this fixed?

Question

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Updated 

2 months ago

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Accepted Solution

requa

Contributor

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153 Messages

2 months ago

Xfinity Voicemail has not worked for a long time on my S22, and indicates it is only supported through the S9 series. Samsung Visual Voicemail is really only visual in the sense that it shows a list of message you can listen to. If you're looking for VM transcription, I recommend a third-party app. Many people set this up using Goggle Voice. I use Youmail as my VM app to get full transcription and better control of my outgoing greetings.

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XfinityDena

Official Employee

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3.7K Messages

@requa I am sorry to hear you are having issues with voicemail. Are you getting that error on the phone? Have you reached out to Samsung to speak with them as well? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_xdpyzz

2 Messages

Voice mail is full. Can t. Erase old message

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2 months ago

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XfinityMatthew

Official Employee

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937 Messages

Hello @user_xdpyzz Sorry to hear you are unable to delete the messages. What kind of phone are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityGabriel

Official Employee

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2.7K Messages

2 months ago

 

user_8656d7, Hi there! Thanks for taking the time to reach out. I can understand the concern with not being able to see your voicemails on your Samsung device and needing that fixed. You've come to the right place. Over social media, we are a team of experts who are dedicated to providing solutions for mobile concerns. We will do everything within our power to help. Have you contacted Samsung to see if they could provide you with any additional information? 

 

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