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JoeBok
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4 Messages

Wednesday, March 6th, 2024 5:01 PM

Closed

When will WiFi calling be available on the Samsung Galaxy S24?

I recently (mid February 2024) purchased a Samsung Galaxy S24 Ultra from Xfinity to replace an iPhone XS Max. The cell signal at my house is terrible - often no service, near windows a half a bar or so. So my wife, daughter, and I depend on wifi calling which on the iPhones has always been working fine. But it is not working on the S24.

I can enable the feature in the settings, but if I don't have a cell signal, it will not send/receive calls or SMS messages - gives the message that "Your phone's not registered on a network, so you can only make emergency calls." I have been through the Xfinity help a couple times, resetting networks and getting new eSIMs, but to no avail. Finally an agent was able to find this: https://www.xfinity.com/mobile/support/device-troubleshooting?page=device/samsung/galaxy-s24-ultra/topic/wi-fi/enable-wifi-calling-for-call-and-messages/1 - the relevant part is:

  • To use Wi-Fi Calling, a number of requirements must be satisfied: Use the SIM card that was provided by your operator with your Samsung Galaxy S24 Ultra to ensure proper compatibility with all available features or services. You need to be within range of a Wi-Fi network. Click here for instructions to switch on Wi-Fi and search for available Wi-Fi networks. Note: with XFINITY Mobile this service is currently not available.

So that answers the issue of why it isn't working. My question now is, when is it expected that wifi calling will be available for on the Galaxy S24 on Xfinity Mobile?

Another question - why would Xfinity sell a device that isn't compatible with its own network? This is obviously very frustrating - the S24 is an expensive phone. In theory the information was available to me if I had been dilligent enough to seek it out - but I had assumed that wifi calling would be available on any device that Xfinity sells - since preferring wifi over cell is the selling point of the service and why they can offer low prices.

So I leave this here, hopefully with enough keywords for other users in similar situations trying to figure out why their new S24 isn't working as they thought it should. You are not crazy! Maybe this will raise some awareness within XFinity to do what needs to be done to get this working for their customers.

Question

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Updated 

2 months ago

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XfinityXanadu

Official Employee

 • 

300 Messages

9 months ago

At this time we do not have a date or confirmation if WiFi calling will be available on the Galaxy S24. 

While I don't have an answer as to the "why" behind it not being available, I can speculate that with the recent updates and changes to the OS, the S24 may be unable to WiFi call with any network. I have the S23 Ultra and when travelling abroad WiFi connections helped for internet usage, but network calling had far better connectivity than WiFi calling did. The abilities of each model of phone is not maintained by Xfinity but the network connectivity is which is why the coverage for calling is huge along with access to millions of Xfinity WiFi hotspots while on the go. 

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Johnb51

Contributor

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40 Messages

Then why do I get wifi calling on my S24plus?  It's scrolling across on the top right now.

9 months ago

0

JoeBok

4 Messages

@XfinityXanadu​ - there is plenty of evidence that the wifi calling on the S24 Ultra works on other carriers. I don't think Samsung would put out their flagship phone with a universal defect. iPhones can use wifi calling on Xfinity - so it isn't some mysterious, unknown problem. I'm not saying it is necessarily easy - but it apparently isn't a priority for Xfinity and Samsung to make it work. So I'm just putting this out there to try to raise the priority to get it addressed since the lack of wifi calling functionality directly affects me at home, which is where I spend the majority of my time.

9 months ago

0

XfinityAmira

Official Employee

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3.8K Messages

@JoeBok, I understand your concerns and can definitely get this information passed along to our Xfinity Mobile development team. Since we do have limited access to help with Xfinity Mobile issues/concerns at this time, I would strongly suggest reaching out to our Xfinity Mobile department directly, to see if they can provide you with more support or insight on this. You can contact our Xfinity Mobile support center through any of the following methods: 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

user_7vjjpc

2 Messages

I too am unable to connect to WiFi calling with my Galaxy S24+.  Please fix.

3 months ago

0

XfinityVianney

Official Employee

 • 

1.7K Messages

 

user_7vjjpc,

Thank you for reaching out. I hope you are doing well. I'm sure this has been frustrating, but we can do our best to help. Can you let us know about what troubleshooting you've tried so far? Have you reached out to our mobile team for help since this started? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

userjeniferrossi

1 Message

2 months ago

I recently switched to xfinity mobile. Purchased a galaxy s24+. I am unable to use wifi calling as well. I have been on several chats, with no solution

4

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Johnb51

Contributor

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40 Messages

I have the s24 plus and wifi calling works just fine for me.

2 months ago

0

JoeBok

4 Messages

@userjeniferrossi​ - bummer. Still not working for me either - such a huge disappointment. It's a great phone, and I know the feature works fine on other networks, but xfinity still hasn't got their act together. If they sell the phone on through their service, they should support its features. If I wasn't tied in via the promotion, I would probably have switched carriers already since the lack of wi-fi calling means I can't make or receive calls at my house (I have to walk out to the driveway to get a signal).

Anyway - thanks for posting, maybe xfinity will see it and take some action!

2 months ago

0

JoeBok

4 Messages

@Johnb51​ - just curious - did you buy your s24+ through xfinity or bring from another carrier? Did you have to take any special steps to get it to work? The xfinity description of the phone on their site still says the feature is not available.

Thanks!

2 months ago

0

XfinityEva

Official Employee

 • 

1.3K Messages

userjeniferrossi  @JoeBok
If you are still experiencing issues you can send us a direct message with your full name and service address for further assistance. 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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