Visitor

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1 Message

Tuesday, August 12th, 2025

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means.

I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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Official Employee

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1.6K Messages

2 months ago

Hello user_eybyc2! Thanks for reaching out to us for help with the imap settings. I'm sorry that you keep receiving this request even after working with our peers. Imap is a way to pull your email from the comcast.net email server into an email client like macmail or outlook. Even gmail can be used an email client. Within the email client you would want to have save password selected if you have that option. To help figure this out and ensure you don't continue to have an ongoing issue, when you check your email what app do you use? Are you using a mobile phone, or tablet? 

Visitor

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1 Message

I have not changed my Xfinity/comcast passwords. I am getting the message on my iPad & iPhone past 2 days

Visitor

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3 Messages

30 days ago

I keep getting a message reading Password Incorrect enter the password for the imap account? I already tried imap.comcast.net and failed.

Visitor

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3 Messages

30 days ago

Message box reads: enter the password for the imap account "Comcast"? Need help to receive emails on my iphone.

Visitor

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1 Message

30 days ago

I’ve been dealing with the imap pop up for a month now, can’t receive comcast emails through my iPhone mail account, only when I log into Xfinity.  Very frustrating.  Any help? 

Official Employee

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2.5K Messages

Greetings, @jstoll13! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this IMAP issue. You have definitely come to the right place for assistance.

 

This will usually happen when your password changes in the system, but your device does not have the new password saved to it, or when the security protocols are updated (in the system or on your device) and one of the old settings does not match the new version.

 

Have you recently updated your Xfinity ID password, or has it been a while since your password was last updated?

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Visitor

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1 Message

27 days ago

I still don’t know how to stop imap from popping up. Need help

Official Employee

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546 Messages

Hello s2boyd, and thank you for letting us know you're experiencing something similar! As my colleague mentioned above, one of the most common causes of the IMAP appearing is an updated password in our system. Have you recently updated or changed your Xfinity login password?

 

Official Employee

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546 Messages

Apologies for any confusion, but Xfinity has definitely not dropped support for our email clients through phones or tablets and is still accessible as we speak. Even more so, I'm sorry to hear that you're no longer with us, but we appreciate your feedback and are always here should you need us in the future. Please let us know if you have any additional questions 👍

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