why does the IMAP account password pop up each time after I have already updated my email

I have not changed my Xfinity/comcast passwords. I am getting the message on my iPad & iPhone past 2 days

@user_jlhzfe I appreciate you making us aware of this message you're getting when attempting to access your account through your iPad and iPhone. Are you having any issues when accessing through our website?

I am having this same issue, starting today. I have not changed a thing in Outlook or Comcast. It seems there may be an update glitch or something if it is affecting everyone right now.
Nothing I've tried will repair it. 

Hi there, @beckalary Thank you for taking the time to reach out regarding your email concerns. Since it's been a few days since you last posted are you still having trouble, if so please don't hesitate to reach back out.-Richard

Greetings, @jstoll13! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this IMAP issue. You have definitely come to the right place for assistance.

This will usually happen when your password changes in the system, but your device does not have the new password saved to it, or when the security protocols are updated (in the system or on your device) and one of the old settings does not match the new version.

Have you recently updated your Xfinity ID password, or has it been a while since your password was last updated?

Comcast or Xfinity support…please read the description. Like others, I enter the password and Apple Mail or Gmail is fine for a day or two, then it pops up again asking for the password again. The third party apps save all the correct credentials (EVERY TIME WE RECONFIRM AFTER ENTERING THE PASSWORD AGAIN), yet your service throws an error and asks for the password again a few days later. THIS IS THE ISSUE. our third party apps are forgetting settings!  What is wrong at Comcast?

@Stukey The link below has all the settings information that we would want to be double-checked. If those are confirmed correct then you may need to reach out to the 3rd party client to see why it is not saving the updated information. There is nothing on our end that should be making your device forget the settings. 

https://www.xfinity.com/support/articles/update-pop3-110-995

Those directions are for POP accounts.  Are there different ones for IMAP?

Hello s2boyd, and thank you for letting us know you're experiencing something similar! As my colleague mentioned above, one of the most common causes of the IMAP appearing is an updated password in our system. Have you recently updated or changed your Xfinity login password?

Apologies for any confusion, but Xfinity has definitely not dropped support for our email clients through phones or tablets and is still accessible as we speak. Even more so, I'm sorry to hear that you're no longer with us, but we appreciate your feedback and are always here should you need us in the future. Please let us know if you have any additional questions 👍

i am having same issue every time I leave county on vacation can not get access to email,   get pop up put in password.       changed passwords,    now it is coming up on my PC on outlook,  added new password and still will not bring up email.   popup on screen says enter user name and password.   very frustrating.   can not get email through outlook. 

Thank you for reaching out to us here. I will be happy to look into that for you. Are you running into that same issue when you access the email through your Xfinity app?

But the monthy bills don't reflect the drop in service.

I've been having the same issue sporadically for the past week or so (using Thunderbird email client).  I've been using the same id and password for years, haven't had an issue until recently.  It seems to eventually correct itself, only to come back later or the next day.  Like others, I can access my email from the Xfinity website, but that is not ideal.  Would really like an answer as to what is going on!

@reb5055

Thanks for reaching out to us,  I had the same issue with my Xfinity account on my iPhone,  so you'll just want to go into your settings and reenter your xfinity  password and you should be good to go

Ok, I went along and did this, and just like with everyone else, it did absolutely nothing to fix the problem.  This is now the second consecutive day I cannot access my email.  Please get some actual tech people involved and fix this issue, it's becoming a serious problem!

@reb5055

If you're using a third party e-mail,  you'll need to go into your third party e-mail and reconfigure your settings.

My issue which was strange because I hadn't changed my password so when I went to my mail app in my iPhone it was telling me I needed to add in my password again

so I had to connect to my home network to get it to sync and that resolved it

but if your issues isn't with the iPhone and it's through a third party e-mail you'll want to go into that third party e-mail and update your settings

This has been happening to me for 6 months.  Just have to log into Xfinity website each time which takes a lot of time.  No one in tech or customer service can help. 

Hello @jstoll13, thank you for your comment. Have you tried deleting the email from the third-party email client and then re-entering the information to see if that would resolve the pop-up?

Official Xfinity Employee:

Are you saying that adding another email service such as Gmail can interfere with the performance of Comcast/Xfinity email?

Several times when signing in to Comcast/Xfinity I am prompted to use an email address other than Comcast/Xfinity. This never made sense to me.

Several years ago when visiting a Comcast office to complain about problems with the Comcast/Xfinity email performance on my Apple iMac, I was told by an Official Xfinity Employee to use an email account from another client because Comcast/Xfinity email has problems with Apple products. Can you elaborate on that advice? Users out here who haven't changed one setting, probably since first setting up their accounts, are suddenly getting messages that don't make sense. We follow the suggestions, change password, shutdown, strart over, verify all settings, are obviously having irritating problems with your service. 

@19regor39 We appreciate your comments, and will gladly address your concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

Makes me really concerned they dont know what it is. And someone is hacking Xfinity again. They swept this under the rug too and didnt inform customers. https://onerep.com/blog/comcast-data-breach-how-to-protect-your-info

Transparencey and honesty is our best defense. If this is nothing to worry about, admit it. If you dont know , let your customers know so we can stop using Apple Email and use the app if thats more secure 

it will just pop up after 24 hours

Just another frustrated customer dealing with the same issues starting yesterday. I do wonder if this is due to Comcast.net email accounts being migrated to Yahoo Mail server. I wonder if it is creating issues for very old email accounts. This migration is happening in phases and it seems we are all experiencing this starting at different times with no eventual resolution.  

@XfinityKassie​ 

please see my post below.  Still not working

Good morning @sksklein, and thanks for posting to the Xfinity forums today, I hope this message finds you well. As someone that uses multiple email account for both work and personal use, I can understand the frustration of issues with the email, but you have come to the right place for assistance. When you deleted the email account from the phone and added it back on, did it come up with the same error as when it was already on the phone?

Yes same error.  As mysteriously as the problem arose, it disappeared for nearly three weeks.  And now it’s back.  Please let me know how to fix it.

Thanks for confirming. Is this only occurring on your iPhone, or are you experiencing the same issue on other Apple devices using Apple mail?