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user_835fr2
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Visitor

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3 Messages

Wednesday, July 30th, 2025

why is my email not sending on my iphone

I keep getting an error message of my user name or password is incorrect.  I have not changed anything and I can send email from my PC but not my iphone. I changed the password and still get the same error message.  This is just a problem starting this morning.

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1 day ago

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XfinityAlfonso

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1.9K Messages

8 days ago

Hello @user_835fr2  is this still a concern for you? Are you using a third-party email server such as Apple Mail or Thunderbird?  

 

(edited)

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user_835fr2

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3 Messages

No, I am going directly to the xfinity site.

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8 days ago

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XfinityAlfonso

Official Employee

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1.9K Messages

Thank you for clarifying! OK, so we're using the site directly - Have we tried to send over an email using a secondary email like Google or Yahoo, and if so, does it say it's being delivered, or getting an undeliverable message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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user_835fr2

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3 days ago

Yes, I can send my icloud and gmail emails.

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XfinityMartyR

Official Employee

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2.5K Messages

@user_835fr2  I would recommend removing your Comcast.net email account from your iPhone, and then set it back up to ensure all settings are correct. The following article will help walk you through the steps. 
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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