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user_ojcqkw
1st Topic

6 Messages

Thursday, July 11th, 2024 4:52 PM

Why is the customer service so bad?

Why is it so hard for Xfinity to port a home number from another company to a phone on my plan? I have contacted customer service multiple times over the past month to get my elderly mother's home phone number ported to a phone she uses on my account. After roughly 4 days from the initial request, her phone was deactivated and no longer works. I have keep getting transferred to multiple CSRs during each call, each time having to validate my account and repeat the problem. Currently looking for another company to change my business to that will actually get things done. 

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2 months ago

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XfinityThomasD

Official Employee

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967 Messages

4 months ago

 

user_ojcqkw Thanks for posting on our Forums. I'm sorry to hear that you've had trouble getting the phone number ported. Are you still having trouble getting this resolved? Are you trying to port the phone number to an Xfinity Mobile line or to a residential Voice line (home phone)?

 

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user_ojcqkw

6 Messages

I am attempting to get a landline ported to an Xfinity mobile line. 

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4 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

user_ojcqkw Thanks for your response. Did you try online? Are you getting an error message? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_ojcqkw

6 Messages

I have not attempted online, never knew that was an option. I have contacted customer service at least three times, speaking to approximately 15 people. It has now been four weeks that my elderly mother has a non-functioning mobile phone since it was disconnected.

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4 months ago

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user_ojcqkw

6 Messages

Please detail how I can complete this request myself. The last request the other company received was June 18th and it was rejected due to incorrect information. There have been additional attempts since that are not even showing up in their system. This is ridiculous!

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4 months ago

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user_ojcqkw

6 Messages

Thank you for your reply. Pretty well sums up my forum title. 

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4 months ago

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user_5193p2

1 Message

2 months ago

I completely agree.  I have had Comcast/Xfinity for 30 years and not only has the cost gone through the roof the service is absolutely non existent.  I am leaving, going to Frontier and then streaming - i feel like a fool that it took so long.

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XfinityJanelle

Official Employee

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1.3K Messages

Hi @user_5193p2 I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the proper channels. If you need assistance with your account, we are happy to assist you. Please let us know! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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