Contributor
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25 Messages
Will not correct the problem
I am an 18-year Diamond status customer. I am documenting a systemic failure before proceeding with formal legal action. I am in contact with other customers experiencing the "Incompatibility" trap with Xfinity-sold Samsung A-series phones; we are forming an alliance to bring this to the public and regulatory bodies.
The Facts:
Xfinity sold me a Samsung Galaxy A25. Now, your system says it is "Incompatible."
Samsung Support confirmed on a recorded line: The phone is functional; the fault lies entirely with the Xfinity network.
This failure caused two traffic accidents (GPS loss) and a missed surgery.
Xfinity withdrew funds from a closed bank account for three consecutive months despite my instructions.
The device is now physically failing (overheating/battery glitches) due to constant signal searching.
Note to Moderators: Please do not ask me to move to a private chat unless you can guarantee a downloadable, permanent transcript. I require a transparent record of all admissions made by Xfinity.
XfinityAbby
Official Employee
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518 Messages
4 days ago
Hello @user_6b2503, We would love to assist you with this but in order to help you we will need you to send us a direct message.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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