Visitor
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2 Messages
Xfibity store assured me I would get a new line discount and then denied that she said that.
Hello, I was unhappy with my iphone so I went within the 14 days..The lady told me because they had no pixel 10 phones in the store I could switch temporarily to my old phone then come in on the 20th to get a pixel 11.
I asked her will I still get the new line promotion. She said I'd be eleidgeable for the promotion. So I asked again if it would be similar to the 400 off I got on the iphone. She told me it would be that way.
At that point I went ahead ans returned the iphone. So when I returned today I was told I was no longer a new line but an existing customer and they only could give me 200. Raising my phone bill beyond what it was. The lady came over to the stand where another lady was helping me and almost yelling told me that she never said what she said. That she only said I would be eligible for the 200 off.
Although I remember specifically asking about the new phone promotion as that was my concern before I bought it. I only switched 15 days ago and I'm very disappointed. New line promotion for this phone is 600 off and I was given 200.
The primary reason I switched to xfinity was for the phone promotion. My only mistake was thinking a iphone would be compatible with my necessary apps that I used in my daily life.
Overall I'm very frustrated with my experience and don't see why I can't qualify as I only been on this service two weeks.
XfinityMelinda
Official Employee
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302 Messages
4 days ago
Good evening, @Jna_1991, and thank you for posting on our Xfinity Community Forum. I understand why you'd be frustrated, especially if you made your decision based on the understanding that you'd still qualify for a promotional offer after exchanging your device.
For reference, our device return and exchange policy allows customers 14 days from the date a device is delivered or purchased in-store to return or exchange it. You can find additional details here: How do I return or exchange my mobile device and accessories
To help us better understand the situation and determine the next best steps, can you let us know the date you originally purchased the iPhone? That information will help us review the timeline and provide the most accurate guidance. We look forward to hearing back from you.
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