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Carolyn49
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Friday, April 3rd, 2026 5:16 PM

Xfinity Advanced Mobile Security

How can I permanently disable Xfinity Mobile’s Advanced Security feature? I enabled it on my Samsung Galaxy S24, but now every time the phone starts up, most of my apps stop working — including Xfinity Assist. The only way to fix it is to restart the phone and manually turn off Advanced Security, but it keeps turning itself back on later.

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23 days ago

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XfinityJanelle

Official Employee

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2.2K Messages

23 days ago

Hi @Carolyn49 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your Xfinity Advanced mobile security. Please check out https://www.xfinity.com/support/articles/advanced-security-on-the-go for details on how to turn it off and on. 

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Carolyn49

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@XfinityJanelle​  Thank you so much for the link and information. I've turned it off and this time it seems to be staying off. The info was very helpful. Thanks again for your reply.

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23 days ago

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XfinityJohnG

Official Employee

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2.7K Messages

Excellent, I am very glad to hear that worked for you. If you ever have any other question or concern we are always happy to assist you from here. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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